Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey.
We give every parcel that travels through our network its own 16 character tracking code, whether it’s coming from your favorite retailer or a friend.
You’ll need to get your parcel’s tracking number from its sender – retailers usually send this to you by email with information about your delivery.
Just enter this number into the tracker, above.
If your courier has tried to deliver your parcel they’ll leave a calling card that has an 8 digit number printed on it. Enter this number in the box to get an update on your tracked postage.
You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.
You can track an international parcel in exactly the same way you’d track a UK parcel, but you’ll need to use our International tracking tool.
Sending or returning something? Your friendly courier can collect your parcel from you or you can drop it at one of our 5000+ local ParcelShops (usually your local convenience store or corner shop).
Expecting a parcel? If you're not going to be home, just divert to a neighbour or ask us to leave it in a safe place.
Whatever's easiest for you.
Send your parcel
Book a courier online or drop your parcel at one of our local ParcelShops or lockers.
Track your parcel
Track your parcels and tell us where to leave them.
If it's not quite right you can return your parcel quickly and easily with Hermes.