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Sending items we don't cover
There are some items that can’t be covered. We can still deliver them for you, but you send them at your own risk. So, if they’re lost, arrive damaged, or late we won’t be able to compensate you.
Some of the most common non-compensation items
Two or more boxes strapped together
Including passports and driver’s licences
Travel and events
Including watches and antiques valued over £250
Cash, credit or debit cards and cheques
Photographs, signed books, posters and vinyl records
Check before you send
Download and check the full list of non-compensation items before you send your parcel. If there's something you're not sure about sending our team can help answer your questions. We'll try our best - as always - to make sure anything you do send has a safe journey.
Don't forget to check the weight of your parcel as well. Items weighed incorrectly or over 15kg can incur a penalty. Discover how to weigh your items correctly with our handy guide.
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