FREE Pretty Little Thing returns

Return your Pretty Little Thing parcel for FREE with Hermes

Return your Pretty Little Thing parcel
Illustration of a man returning a Pretty Little Thing parcel
Image of a man returning a parcel

How to return your Pretty Little Thing parcel

Once you’ve filled in the returns note that came with your order and popped it in your item, there are 3 quick and easy ways to return your Pretty Little Thing parcel:

  1. Book your return online or using our app and drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
  2. Book courier collection online or with our app to have your Pretty Little Thing parcel picked up from your door
  3. Take your parcel straight to a ParcelShop with a Print In-Store device – you can complete the whole returns process in-store

You can also use our Print In-Store devices to print your label if you’ve booked online, but don’t have a printer at home.

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What you need to know for your Pretty Little Thing Return

Here’s a quick guide on things to know and check before you return your Pretty Little Thing parcel:

  • If you return multiple orders in one parcel, make sure you complete and include each item’s return note. If you don’t have a returns note, include your order numbers and the details of the items you’re returning
  • Contact the Pretty Little Thing customer service team if you’ve received a faulty item with photos of the damaged item, so they can handle your return
  • You can only return items that are unworn and unwashed
  • You can’t return beauty products and accessories or pierced jewellery
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed
  • Keep proof of postage to confirm you’ve sent your return

Last reviewed: November 2020

For more details, check out the Pretty Little Thing returns policy.

Pretty Little Thing returns: FAQs

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Are Pretty Little Thing returns free?

Yes, Pretty Little Thing returns are free with Hermes.

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How can I track my Pretty Little Thing return?

You can track your return using the Hermes app or by entering your tracking info online.

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Where can I get my Pretty Little Thing returns label?

When using Hermes, we’ll automatically provide you with a Pretty Little Thing returns label, which you can print at home or by using a Print In-Store device at a ParcelShop.

If you have your returns note, make sure you fill it out and include it in your parcel. If you’ve lost the returns note, make sure you include a note with your order number and details of the items you’re returning.

Do I need the Pretty Little Thing returns address

You don’t need the Pretty Little Thing returns address to return your parcel. We’ll add it to the label

Looking to return with another retailer? Find the one you need or search our full list of retailers here.