Returning an item from PrettyLittleThing, or any retailer, with Hermes, is always straightforward and hassle-free.
You can choose between two options: courier collection or ParcelShop drop off.
To return your order you'll need to print off a returns label. To do this, head to our returns section and enter in your details and create a return label. You can then choose either courier collection or ParcelShop drop-off. No printer? No problem! More than 3,500 of our ParcelShops have a Print in-store device, where you can print your returns label. To find your nearest ParcelShop, just head to our ParcelShop Finder page, where you can also filter ParcelShops with Print-in store devices.
Cosmetics, accessories and pierced jewellery cannot be returned to PrettyLittleThing. Underwear and swimwear must have the hygiene seal in place to be eligible for a refund.
Tags must still be in place if you'd like to return your items. See PrettyLittleThings returns policy for more information.
Delivery of returns usually takes between 3 and 5 working days, but we advise that you allow up to 7 working days for PrettyLittleThing to receive your parcel. Once you've sent your parcel, you can track its progress using our tracking tool. Just enter your 16 digit tracking number or 8 digit calling card reference to see your parcel's progress.