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How to return your Oh Polly parcel
There are 2 quick and easy ways to return your Oh Polly parcel:
- Book your return online or using our app and drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
- Book your Oh Polly return online or via the app and arrange a courier collection. One of our friendly local couriers will collect it from your home, work or wherever you’d like
What you need to know for your Oh Polly return
Here’s a quick guide on things to know and check before you return your Oh Polly parcel:
- Your item must be in its original condition – so it must be unworn, undamaged etc
- You must start the returns process within 14 days of receiving your UK order
- Make sure you fill in the returns form on the back of your invoice and include it in your returns parcel
- Try to return your items in their original packaging but remember to remove the original postage label
- If you don’t have the original packaging, use our packaging guide to make sure your parcel is secure
Last reviewed: September 2020
Check Oh Polly’s returns policy for full details on what you can and can’t return.
Oh Polly returns: FAQs
Does Oh Polly offer free returns?
No, Oh Polly doesn’t offer free returns. You’ll have to pay postage to return your parcel to Oh Polly for an exchange or refund.
Do I need to tell Oh Polly about my return?
No, you won’t need to contact Oh Polly. We’ll automatically pass on your details and let them know your return is on its way. All you need to do is get it to us.
Where can I get my Oh Polly returns label?
We’ll create your returns label for you. You can then print your label at home or using a Print In-Store device at your nearest ParcelShop.
Do I need the Oh Polly return address?
We’ll add the Oh Polly return address to your returns label, so you don’t need to add the address to your parcel yourself.
Looking to return with another retailer? Find the one you need or search our full list of retailers here.
© Hermes 2021
