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How to return your M&S parcel
There are 3 different ways to return your M&S parcel, depending on whether it’s standard or large. Large parcels are courier collection only. If you’re returning a standard M&S parcel, you have 3 quick and easy options:
- Use our app or book online, then drop it off at any of our ParcelShops or Lockers. Click the link at the top of the page to get started
- Arrange a courier collection – book it up to a week ahead with our site or our app
- Take your parcel to a ParcelShop with a Print In-Store device – you don’t need to book, just fill in your details on the device
You can also use our Print In-Store devices to print your label if you’ve booked online, but don’t have a printer at home.
What you need to know for your M&S return
Here’s a quick guide on things to know and check before you return your M&S parcel:
- Standard parcels have a maximum weight of 15kg, maximum length of 120cm and a maximum combined length and circumference of 225cm
- Large parcels (courier collection only) have a maximum weight of 30kg, maximum length of 180cm and a maximum combined length and circumference of 420cm
- Your return can only be exchanged or refunded if it is unused and in its original packaging.
- M&S gift cards can’t be returned
- M&S Outlet products can only be returned to an M&S Outlet store
Last reviewed: November 2020
For more details, check out the M&S returns policy.
M&S returns: FAQs
Are M&S returns free?
Yes, M&S returns are free with Hermes.
Do I need to book my M&S return online?
No, you can take your M&S return to your nearest ParcelShop with a Print In-Store device to complete your return in one go.
You can also book your FREE Hermes return online or using our app to arrange a courier collection or drop your parcel off at your nearest ParcelShop.
Alternatively, any clothing, home accessories and unused beauty products bought in store can be returned to an M&S Clothing and Home Store.
Where can I get my M&S returns label?
We’ll automatically provide you with a M&S returns label, which you can print at home or by using a Print In-Store device at a ParcelShop.
How can I track my M&S return?
You can track your return using the Hermes app or by entering your parcel number in our tracker.
Looking to return with another retailer? Find the one you need or search our full list of retailers here.
© Hermes 2021
