There are 3 different ways to return your M&S parcel, depending on whether it’s standard or large. Large parcels are courier collection only. If you’re returning a standard M&S parcel, you have 3 quick and easy options:
You can also use our Print In-Store devices to print your label if you’ve booked online, but don’t have a printer at home.
Here’s a quick guide on things to know and check before you return your M&S parcel:
Last reviewed: November 2020
For more details, check out the M&S returns policy.
Yes, M&S returns are free with Hermes.
No, you can take your M&S return to your nearest ParcelShop with a Print In-Store device to complete your return in one go.
You can also book your FREE Hermes return online or using our app to arrange a courier collection or drop your parcel off at your nearest ParcelShop.
Alternatively, any clothing, home accessories and unused beauty products bought in store can be returned to an M&S Clothing and Home Store.