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FREE John Lewis returns

Return your John Lewis parcel for FREE with Hermes

Return your John Lewis parcel
Illustration of a man returning a John Lewis parcel
Image of a man returning a parcel

How to return your John Lewis parcel

There are 3 quick and easy ways to return your John Lewis parcel:

  1. Book your return online or using our app and drop it off at a ParcelShop or Locker. Click the link at the top of the page to get started
  2. Arrange for your friendly local courier to collect it from your door – just book online or via our app
  3. Go to your nearest ParcelShop with  a Print In-Store device – just take your parcel and complete the whole process in-store

You can also use our Print In-Store devices to print your label if you’ve booked online, but don’t have a printer at home.

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What you need to know for your John Lewis return

Here’s a quick guide on things to know and check before you return your John Lewis parcel:

  • If you’re returning a camera, tablet or other gadget, make sure you remove any personal data before returning. They mustn’t have been manufacturer-registered, either
  • You can only return items that are unused and in their original condition (with tags still attached)
  • Underwear and swimwear can only be returned if the hygiene seal is still intact
  • Pierced jewellery, beauty products, personal care products and gift cards cannot be returned
  • Return jewellery or watches worth £500 or more in store rather than by post or courier

Last reviewed: November 2020

For more details, check out the John Lewis returns policy and refund policy

John Lewis Returns: FAQs

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Are John Lewis returns free?

Yes, John Lewis returns are free with Hermes.

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How can I track my John Lewis return?

You can track your return using the Hermes app or by entering your tracking number on our site.

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Where can I get my John Lewis returns label?

When using Hermes, we’ll automatically provide you with a John Lewis returns label, which you can print at home or by using a Print In-Store device at a ParcelShop.

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Do I need to book my John Lewis return online?

Yes, you can choose to book your John Lewis return online through our returns page or using our app. You can also book your return and print your returns label in one go using a Print In-Store device.

Looking to return with another retailer? Find the one you need or search our full list of retailers here.