There are 3 quick and easy ways to return your Debenhams parcel:
Here’s a quick guide on things to know and check before you return your Debenhams parcel:
Check the Debenhams returns policy for full details on what you can and can’t return.
Yes, Debenhams returns are free when you use Hermes ParcelShops, Lockers or courier services.
No, you won’t need to contact Debenhams directly. Once you’ve filled in the returns information on our website, we’ll let them know your parcel is on it’s way back to them.
If you can’t find your Debenhams returns form in your original parcel, you can print a new one from the Debenhams website.
Don’t forget to add your order number to the form to avoid any delays on your refund.
We’ll track your Debenhams Direct return for you at every stage of its journey. You can follow its progress using the tracking details we give you online or via the My Hermes app.