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How to return your Clarks parcel
There are 3 quick and easy ways to return your Clarks parcel:
- Book your return online or using our app and drop it off at a ParcelShop or Locker. Follow the link at the top of the page to get started
- Arrange courier collection using our website or our app – you can book up to a week in advance
- Take your item to a ParcelShop with a Print In-Store device – you can complete the whole process in-store
You can also use our Print In-Store devices to print your label if you’ve booked online, but don’t have a printer at home.
What you need to know for your Clarks return
Here’s a quick guide on things to know and check before you return your Clarks parcel:
- You have 28 days to return any items you’re not happy with – 14 days if they were bought in a sale. You can return faulty goods within 6 months of purchase
- Return items must be unworn, in their original condition and packaging
- When returning with Hermes, Clarks will contact you to arrange your refund and get the relevant information from you
- Your original delivery charge will only be refunded if your items are faulty
Last reviewed: November 2020
For more details, check out the Clarks returns policy.
Clarks returns: FAQs
Are Clarks returns free?
Yes, Clarks returns are free with Hermes.
Do I need to book my Clarks return online?
You can book your return online or using the Hermes app. Alternatively, you can take your items directly to your nearest ParcelShop with a Print In-store device to book your return, print your return label and send your parcel on its way in one go.
Where can I get my Clarks returns labels?
When using Hermes, we’ll automatically provide you with a Clarks returns label, which you can print at home or by using a Print In-Store device at a ParcelShop.
Do I need the Clarks returns address?
You don’t need the Clarks returns address to arrange your return. We’ll add it to your postage label automatically.
Looking to return with another retailer? Find the one you need or search our full list of retailers here.
© Hermes 2020
