Hermes Parcelnet responsible disclosure policy

Hermes Parcelnet appreciates investigative work into security vulnerabilities which is carried out by well-intentioned, ethical security researchers. We are committed to thoroughly investigating and resolving security issues in our platform and services in collaboration with the security community.  This document aims to define a method by which we can work with the security research community to improve our online security.

Scope

This disclosure policy applies only to vulnerabilities in Hermes Parcelnet products and services under the following conditions:

  • Only vulnerabilities which are original and previously unreported and not already discovered by internal procedures are in scope.

The following security issues are currently not in scope (please don’t report them):

  • Volumetric vulnerabilities (i.e. simply overwhelming our service with a high volume of requests).
  • TLS configuration weaknesses (e.g. "weak" cipher suite support, TLS1.0 support, sweet32 etc.).
  • Reports of non-exploitable vulnerabilities.
  • Reports indicating that our services do not fully align with "best practice" e.g. missing security headers (CSP, x-frame-options, x-prevent-xss etc) or suboptimal email related configuration (SPF, DMARC etc).
  • Reports of improper session management / session fixation vulnerabilities.

Bug Bounty

We do not offer a paid bug bounty programme. We may, after due consideration, offer a token of appreciation to security researchers who take the time and effort to investigate and report security vulnerabilities to us according to this policy. This is entirely at our discretion and is usually based on the uniqueness and rating of the vulnerability.

Reporting a vulnerability

If you have discovered an issue which you believe is an in-scope security vulnerability (please see section 2 above for more detail on scope), please email infosec@hermes-europe.co.uk including:

  • The website or page in which the vulnerability exists.
  • A brief description of the class (e.g. "XSS vulnerability") of the vulnerability. Please avoid including any details which would allow reproduction of the issue at this stage. Detail will be requested subsequently, over encrypted communications.

In accordance with industry convention, we ask that reporters provide a benign (i.e. non-destructive) proof of exploitation wherever possible. This helps to ensure that the report can be triaged quickly and accurately whilst also reducing the likelihood of duplicate reports and/or malicious exploitation for some vulnerability classes (e.g. sub-domain takeovers). Please ensure that you do not send your proof of exploit in the initial, plaintext email if the vulnerability is still exploitable. Please also ensure that all proof of exploits are in accordance with our guidance (below), if you are in any doubt, please email infosec@hermes-europe.co.uk for advice. Please read this document fully prior to reporting any vulnerabilities to ensure that you understand the policy and can act in compliance with it.

What to expect

In response to your initial email to infosec@hermes-europe.co.uk you will receive an acknowledgement reply email from the Hermes Parcelnet Security Team, this is usually within 24 hours of your report being received.

  • The acknowledgment email will include a ticket reference number which you can quote in any further communications with our Security Team.
  • Attached to the acknowledgement email will be a PGP key which you can use to encrypt future communications containing sensitive information. This can also be found at here.

Following the initial contact, our Security Team will work to triage the reported vulnerability and will respond to you as soon as possible to confirm whether further information is required and/or whether the vulnerability qualifies as per the above scope or is a duplicate report. From this point, necessary remediation work will be assigned to the appropriate teams and/or supplier(s). Priority for bug fixes and/or mitigations will be assigned based on the severity of impact and complexity of exploitation. Vulnerability reports may take some time to triage and/or remediate, you’re welcome to enquire on the status of the process but please limit this to no more than once every 14 days, this helps our Security team focus on the reports as much as possible.

Our Security Team will notify you when the reported vulnerability is resolved (or remediation work is scheduled) and will ask you to confirm that the solution covers the vulnerability adequately. We will offer you the opportunity to feed back to us on the process and relationship as well as the vulnerability resolution. This information will be used in strict confidence in order to help us improve the way in which we handle reports and/or develop services and resolve vulnerabilities. We will also offer to include reporters of qualifying vulnerabilities on our acknowledgments page and we'll ask for the details you wish to be included.

Guidance

Security researchers must not:

  • Access unnecessary amounts of data. For example, 2 or 3 records is enough to demonstrate most vulnerabilities (such as an enumeration or direct object reference vulnerability);
  • Violate the privacy of Hermes Parcelnet users, staff, contractors, systems etc. For example, by sharing, redistributing and/or not properly securing data retrieved from our systems or services;
  • Communicate any vulnerabilities or associated details via methods not described in this policy or with anyone other than your dedicated Hermes security contact;
  • Modify data in our systems/services which is not your own;
  • Disrupt our service(s) and/or systems; or
  • Disclose any vulnerabilities in Hermes Parcelnet systems/services to 3rd parties/the public prior to the us confirming that those vulnerabilities have been mitigated or rectified. This does not prevent notification of a vulnerability to 3rd parties to whom the vulnerability is directly relevant, for example where the vulnerability being reported is in a software library or framework – but details of the specific vulnerability of Hermes Parcelnet must not be referenced in such reports. If you are unsure about the status of a 3rd party to whom you wish to send notification, please email infosec@hermes-europe.co.uk for clarification.

We request that any and all data retrieved during research is securely deleted as soon as it is no longer required and at most, 1 month after the vulnerability is resolved, whichever occurs soonest.

If you are unsure at any stage whether the actions you are thinking of taking are acceptable, please contact our security team for guidance (please do not include any sensitive information in the initial communications): infosec@hermes-europe.co.uk.

Legalities

This policy is designed to be compatible with common good practice among well-intentioned security researchers. It does not give you permission to act in any manner that is inconsistent with the law or cause Hermes Parcelnet to be in breach of any of its legal obligations, including but not limited to:

  • The Computer Misuse Act (1990).
  • The General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.
  • The Copyright, Designs and Patents Act (1988).

Hermes Parcelnet will not seek prosecution of any security researcher who reports, in good faith and in accordance with this policy, any security vulnerability on an in-scope Hermes Parcelnet service.

Feedback

If you wish to provide feedback or suggestions on this policy, please contact our security team: infosec@hermes-europe.co.uk. This policy will evolve over time and your input will be valued to ensure that it is clear, complete and remains relevant.

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