Privacy policy


Hermes is committed to protecting you and your family's personal information when you are using Hermes services. We want our services to be safe and enjoyable environments for everyone. This Privacy Policy relates to our use of any personal information you provide to us through any of the Hermes websites.

As set out above, Hermes is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").


What are cookies?

To be able you to use the services at myHermes, you will need to have cookies enabled. If you don’t wish to use cookies, you will be able to browse the site but you will not be able to checkout. The cookies that we utilise will not harm your computer. Our cookies do not store personal information, they are primarily used to resolve errors and ensure you have an easy experience when using the site. 

We have relationships with carefully selected advertising aggregators that will set cookies during your visit which may be used by us to show you marketing messages when you are visiting certain 3rd party websites. These cookies t are “Google Double Click” and “Google Adsense” and you can control these cookies by visiting the Your Online Choices website.

Our Cookie Policy

Our cookies do not store sensitive or personal information, such as your name, address or card details. They simply help us know that you are the person that logged in. However, if you would like to restrict the level of cookies that are stored on your computer, you can use your browser to do this. All browsers and mobile phones are different, so check the ‘Help’ section to learn how to change your preferences. 

Here is a list of the cookies we use, and what they are used for:

  • Google Analytics (_utma, _utmb, _utmc, _utmz) - these cookies collect information about how visitors use our website. This information is used to improve the site. All information is collected in anonymous form.
  • Load Balancing (BIGipServerps*, BIGipServeruk*) - these cookies handle the load across multiple servers to ensure better user experience.
  • Session Identifier (JSESSIONID) - this session cookie is essential. It ensures that message exchanges with the server can be related. It is removed when the browser is closed.
  • Cookie Consent(showCookieMessage) - This cookie remembers whether the banner explaining our use of cookies has already been shown.
  • Returning User (returningUser) - This helps us identify if the customer has been to our site before and is shown login options rather than sign up options.

Further Information About Cookies

If you would like to know more about cookies, please visit, if you would like to opt out of any cookies, please visit Your Online Choices website.