Get real-time tracking information by entering your parcel’s 16-character tracking code into the smartphone app. You can see:
Not going to be home? No problem! In just a few taps you can tell your courier to deliver your parcel to a neighbour or to a safe place like a garage, porch or shed.
Need someone to keep an eye on your parcel? Use the NEW ‘share my delivery’ feature to share your tracking information with someone you trust – they’ll be able to see updates on your parcel’s progress and divert it to a safe place or neighbour on your behalf.
Use My Places to set preferences for all your parcel deliveries:
Sending a parcel has never been easier. With the Hermes parcel app, you can book and pay for your parcel in a few taps, and choose whether you’d like to drop off at a ParcelShop or Locker, or have your local courier collect it.
If you don’t have access to a printer, we’ll give you a QR code and an authorisation code so you can print your label at a ParcelShop with a Print In-Store device.
To return your parcel, just search by retailer (we work with hundreds of them) and choose if you’d like to drop off your parcel at a ParcelShop or Locker, or have your friendly, local courier collect it from you.