The NEW Hermes parcel app is here

Send, track, divert and return easily on the go
Image of tracking page on Hermes mobile app

Track your parcel in the app

Get real-time tracking information by entering your parcel’s 16-character tracking code into the smartphone app. You can see:

  • Information on your parcel’s progress, including when it’s been delivered
  • A photo of your parcel if it’s been delivered to your safe place
  • The delivery signature, if it was required by the sender
Image of divert section of the Hermes mobile app

Divert your parcel easily

Not going to be home? No problem! In just a few taps you can tell your courier to deliver your parcel to a neighbour or to a safe place like a garage, porch or shed.

Need someone to keep an eye on your parcel? Use the NEW ‘share my delivery’ feature to share your tracking information with someone you trust – they’ll be able to see updates on your parcel’s progress and divert it to a safe place or neighbour on your behalf.

Image of the My Places section of the Hermes mobile app

Set preferences for your parcel deliveries

Use My Places to set preferences for all your parcel deliveries:

  • Set the exact location for your deliveries and collections by adding a map pin or using what3words
  • Set your safe place for deliveries and collections
  • Add a photo and delivery notes to help your local Hermes courier
  • Choose a neighbour your courier should deliver to, and a neighbour to avoid
Image of the send section of the Hermes mobile app

Send a parcel quickly and easily

Sending a parcel has never been easier. With the Hermes parcel app, you can book and pay for your parcel in a few taps, and choose whether you’d like to drop off at a ParcelShop or Locker, or have your local courier collect it.

If you don’t have access to a printer, we’ll give you a QR code and an authorisation code so you can print your label at a ParcelShop with a Print In-Store device.

Image of the Hermes Play section of the Hermes mobile app

Bring your parcels to life with Hermes Play

Sending something for a special occasion? With Hermes Play you can now make your parcel even more personal by adding a video message.

Image of the returns section of the Hermes mobile app

Want to send it back? Parcel returns are easy too!

To return your parcel, just search by retailer (we work with hundreds of them) and choose if you’d like to drop off your parcel at a ParcelShop or Locker, or have your friendly, local courier collect it from you.